Order & Refund Policy

Windows Hosting and Linux Hosting Service

eShop Verified eCommerce Solutions want you to be satisfied with our hosting services, we have 30 days money back guarantee. Our Windows and Linux hosting services provide 30 days unconditional money back guarantee if you decide to cancel your service. After 30 days, you may request your money back at any time for unused month(s) if you are on annual plans.

To avoid charges on your credit card, you need to cancel your service within 24 hours before the last day of your billing cycle. Otherwise, your credit card will be charged after each billing cycle. To return or cancel an order, please loin to your account, and find the matching order, click “return” button next to each item and submit the return request or use product return form at the bottom of the page.

By using our services, you also accept our terms and conditions and acceptance of usage agreement. In general, your website may not include any of the following content: (1) image hosting scripts that allow an anonymous user to upload an image for display on another website (similar to Photobucket or Tinypic); (2) banner ad services for display on other websites or devices (commercial banner ad rotation); (3) file dump/mirror scripts that allow an anonymous user to upload a file for other to download (similar to rapidshare); (4) commercial audio streaming (more than one or two streams) unless otherwise agree in writing by submitting a commercial agreement with eShop Verified eCommerce Solutions; (5) push button mail scripts that allow the user to specify recipient email addresses; (6) anonymous or bulk SMS / VOIP gateways; (7) backups of content from another computer or website; (8) Bittorrent trackers; or (9) any script that causes a degradation in the performance of our server or network environment. Otherwise, that site will be terminated without further notice.

Website Design Service

eShop Verified eCommerce Solutions provides website design service, there is no refund allowed for our website design service since all the website design will be designed based on your request. If you do not like anything that we present to you, you will have to inform us during the design phase. After the website design project is completed, any modification will incur non refundable modification fee.

Ready Made Solutions: Open Online Store & Open Online Information Website

eShop Verified eCommerce Solutions provides ready made online presence solutions, including ready made online store, ready made online information website. There is only a one time setup fee excluding on-going support fee. There is no refund for ready made solution since you are allowed to try before you buy.

Website Security

All website security service is non refundable, including but not limiting to SSL, website verification seal services.

Security Software

All security software order is non refundable. Each security software offer trial for you to test. Therefore, no refund will be granted. Please be advised that, to prevent fraud, all security software license key is delivered through regular mail. It takes 5 days to process your initial order and then 3 days to process your on-going order. This is to prevent credit card fraud.

Graphic Design Service and Printing

eShop Verified eCommerce Solutions provides graphic design service with add-on printing service. The cost of graphic design and printing is non refundable. All quotation will be sent from https://eshopverified.freshbooks.com. Once you confirm your order, our graphic designer will contact you to proceed your project. During drafting phase, our designer will tailer the design that you like and present to you. If you require printing service to done for you, your design project will not be sent for printing unless you signed the design release. After your design release form is signed, additional fee may incur if you request for modification and reprinting. We also work with your printing factory to make sure the output is the file they request. Please be advised that, we do not guarantee the printing quality if you decide to use your own printing factory to print out your design project while different printing companies use different means and resolution to make commercial print.

Website Maintenance and Technical Support Fee

All technical support is provided and managed through online ticketing system. All tickets will be responded within 72 hours time frame, the time frame to resolve your issue varied. If you subscribe to our priority technical support, all tickets will be responded within 24 hours time frame. Priority technical support is provided as a monthly service and is non-refundable.

eShop Verified eCommerce Solutions also provides pay per request technical support service. All fees are non refundable. If you are on monthly support plan, you need to cancel your monthly support subscription before the valid period ends, otherwise, your credit card will be automatically charged by our billing. If you are on pay as you go plan, you will be presented the cost of each support ticket and pay for the ticket before we supply solutions to your problems. Our website maintenance and technical support service does not offer programming service.